Airport offers £100 apology

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Passengers whose flights were cancelled amid chaotic scenes at Gatwick airport on Christmas Eve are to be offered £100 vouchers “as a gesture of goodwill”.

The disruption at the West Sussex airport is being investigated by the Civil Aviation Authority and today, Gatwick said it had set up its own inquiry.

Local flooding cut power to Gatwick which resulted in a number of flight cancellations and long delays. Some passengers were at Gatwick for as long as 12 hours, only to be sent home after learning their flight had been axed.

Passengers whose flight was cancelled on Christmas Eve should email customer.services@gatwickairport.com with evidence of their booking on December 24.

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