ANGRY customers have taken to online sites to criticise electrical retailer Comet and its administrators Deloitte following the decision to suspend acceptance of gift vouchers.
Deloitte, which was appointed Friday, has launched an “urgent” search for a buyer to protect some 6,600 jobs at the 236-outlet chain, which was founded in Hull and which has become one of the biggest high street casualties since Woolworths in 2008.
Deloitte subsequently announced it had “suspended temporarily” acceptance of gift vouchers but stressed all stores remain open and staff are being paid.
A spokesman said no other changes have been made, and trade was continuing as normal for consumers with outstanding orders and the group intends to fulfil deliveries of goods which have been paid for.
But the move on gift vouchers has led to protests by customers who, in some cases, are hundreds of pounds out of pocket.
Among those voicing their dissatisfaction on Twitter was Richard Alvin who tweeted: “£comet experience went well this morning! No stock to buy, only selling contents of shop floor at normal price & won’t accept £600 voucher.”
And a Plymouth mother whose son was given a £500 gift card by a charity to allow his family to buy the four-year-old, who has cerebral palsy, an iPad to help him with his school work told the BBC: I’m not the only one who has lost out. They have the money but are not willing to provide the goods to the children who need them.”
In information on the Comet website, Deloitte said: The Administrators are currently considering the position in relation to gift cards and gift vouchers and at this stage they cannot be used to pay for items. The Administrators are reviewing this position urgently.”