Building society and bank sorry for glitches

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Nationwide and NatWest both said they have fixed separate IT hitches which caused more financial chaos for customers this week.

The problems left nearly three-quarters of a million customers of Britain’s biggest building society, Nationwide, out of pocket after debit card payments were taken from their accounts twice.

Nationwide said it corrected the mistakes overnight and has promised to reimburse anyone who has incurred extra charges as a direct result.

In another blow to customers, NatWest, which is still rebuilding its customer reputation after a huge IT meltdown last month, saw its online service freeze for several hours yesterday, leaving customers locked out of their accounts, while some also had problems using debit cards.

Jenny Groves, divisional director for customer experience at Nationwide, said: “We are pleased to confirm that all debit card transactions processed twice have now been successfully corrected. Once again we wish to apologise to those customers affected.”