Care agency told to improve care records

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A PRIVATE home care provider has been warned to improve its record keeping following an inspection.

Care Quality Commission (CQC) inspectors identified concerns about standards of care provided by Claire Meade Care Limited trading as Caremark (Bradford), based in Laisterdyke, Bradford.

The agency provides home care for a range of people, including children and the elderly.

Inspectors reviewed a sample of care and treatment records, observed how care was being delivered, and spoke with people using the service, their relatives and members of staff.

A CQC report found the agency was failing to meet three of four standards reviewed and urgent improvements were required.

Some care plans lacked detail and did not always offer sufficient guidance, the CQC said.

Information about people’s needs in relation to medicines was not clear or comprehensive.

Medicines that had been administered were not always recorded properly and it was not clear if people were receiving their medicines as prescribed.

Personal care and treatment records contained inaccuracies and were not always updated, according to the CQC.

While records were kept securely, some could not be located promptly and some were not being retained for the appropriate amount of time.

CQC issued two formal warnings requiring improvements in relation to standards of medicines management and records.

Malcolm Bower-Brown, CQC’s regional director, said: “We have told the provider very clearly where improvements must be made.”

Claire Meade, the company’s MD, said work was taking place “to ensure we are complaint on all the areas highlighted in the report,” adding: “The welfare, safety and quality of care to all our customers is of paramount importance to us.”