Morrisons the picture of confusion

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From: MJ Wadley, Olive Grove, Harrogate.

THE article by Martin Ackroyd on Morrisons failing to learn lessons (The Yorkshire Post, June 14) got my whole attention, and particularly with the sentence “the biggest crime a retailer can commit is to be ‘out of stock’ of an item that a customer has a reasonable expectation of being available”. It is still happening.

Quite some months ago, I needed to replace my electric kettle.

In my local Morrisons supermarket was a photograph, approximately 18ins by 18 ins, depicting an electric toaster and electric kettle, suggesting they might be on offer as a pair.

The kettle caught my eye. It was exactly the model I was looking for, because of the basic clear layout of its control panel. I couldn’t see one on display, so I got the attention of a member of staff only to be told they hadn’t got one.

On my next visit, I was told by a different member of staff that they didn’t stock it.

I thought this over, and on my next visit, I made contact with the store manager.

He confirmed that they did not stock that model of kettle, I then asked why it was advertised in his store. He explained that it was to inform the customer that electric kettles and electric toasters are available in store. I muttered something like “how confusing”.

I informed head office who stated that the photograph had been removed. It has not, and the situation remains the same, many months later. No wonder Morrisons is losing its grip.

Reliability lost in post

From: Rick Sumner, Cliff Road, Hornsea.

A NUMBER of readers have complained about the deterioration of the postal service. We have had several instances of this. Some weeks ago, I sent an order and a cheque to a firm in South Wales. I have dealt with them quite often and normally my order will arrive in a couple of days. When a week had passed with no word from the firm, I rang them to ask what the delay was. They informed me that they had not received my order. I then visited my bank to cancel the cheque and sent a new one together with my order.

The following morning, I received a call telling me the new order had arrived and would be despatched the following day.

On that day they rang to say that the first letter and cheque had just arrived. It had taken 13 days for a first class letter to travel from East Yorkshire to South Wales.

Shortly after this my wife could not find her credit card statement but was aware that payment was due within a couple of days. They sent her another copy, which she paid promptly. Three days later the original statement arrived.

The third piece of incompetence was this last weekend. On our letter box we have a sticker provided by the police, asking for all items to be pushed inside, which is totally ignored by the postmen. As we were going out very early on the Saturday I stuck a large note above this sticker with an arrow pointing down and a very large word – “Please”. When we arrived home on Saturday evening, there was just one very substantial envelope hanging out of the door. It was clearly marked as being from my bank and contained bank books. The nationalised mail wasn’t perfect but please, please bring it back.

Demise of the district nurse

From: S Stow, York.

ENDANGERED district nurses (The Yorkshire Post, June 17) will soon be extinct if York Teaching Hospital NHS Trust have their way.

I have been a District Nursing Sister since 1980, working down south prior to my last 10 years in post locally. As Mike Waites’s article said, and I have first hand knowledge of this, community nurses are “pushed to breaking point”.

As I am 60 years old, I requested flexi-retirement and a very minor change in my working hours from 18.75 hours per week to 15 hours per week. Alas there is now a policy which states that no senior nurses can work under 20 hours per week.

It feels like a kick in the teeth after all these years. I love my job and my passion is to keep our palliative patients and patients with long-term conditions at home, avoiding unnecessary, expensive and unwanted admission to hospital.

I am now on my obligatory month off prior to my offer of a staff nurse post starting next month – same job for £13.000 (pro rata) less. Alas, goodbye the district nurse.

Political realities

From: Dennis Johnson, Firbeck Road, Bramham

YOUR correspondent Jack Kinsman (The Yorkshire Post, June 11) has not thought the situation through. David Cameron was not voted into power – by an accident of electoral arithmetic we forced him into a coalition with a party led by a 100 per cent Europhile, Mr Clegg. There is no way the Conservatives can give the country their promised referendum in the present Parliament.

Neither has Mr Cameron said he will take the UK out of the EU if Jean-Claude Junker is elected head of the European Parliament.

Mr Cameron has never hidden his wish to remain in the EU but not under the present terms.

Let’s wait and see what changes he can negotiate.