YP Comment: Good manners do cost nothing
The regret is that it even came to this. Mr Paulley’s battle began in 2012, the year that London hosted the Paralympics which changed the public’s attitudes towards the disabled so wheelchair users were accepted as equals.
If passengers, whether on the bus or train, were more respectful of the disabled, the elderly or those with mobility difficulties, and transport operators like FirstGroup actually trained their staff to be more aware of this issue, it would not have required the intervention of the courts. After all, good manners cost nothing – a priceless notion which is in danger of being undermined by a selfish and thoughtless minority’s lack of respect. How sad.