Patients part of problem for health service

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Have your say

From: Patrick Triall, Millington, York.

THERE have recently been comments about waiting lists at doctors’ surgeries. I was in my local surgery a few days ago and there was a list on the wall giving the number of patients who had missed appointments without informing the surgery they were not attending.

Between January and May, 1,250 people missed appointments. If every surgery in the country has a similar number of missed appointments it is no wonder there are long waiting lists.

Three years ago I had a request from the NHS to send a sample in for testing. I was requested to go to Castle Hill Hospital for further tests, after which I was told I had bowel cancer.

Within three months the operation had taken place and I was home again. I was also told that most people do not send the sample back and that because I had, the cancer had been caught early.

The surgeon told me that I was not overweight and he had been able to use keyhole surgery.

I had a follow up operation in January this year to remove a polyp that they did not like the look of. Everybody at Castle Hill was brilliant – kind, helpful and contactable.

I was given direct line telephone numbers if I had any problems when I got home. The night before my operation I was in a ward when a man was brought in as an emergency –the man apparently had had a hernia operation and had gone home the previous day with instructions not to do anything for a month.

He had, however, returned to work driving a heavy lorry immediately.

After my operation I was in a ward with other patients, one of whom was a nightmare. One night two nurses were trying very patiently to persuade him to take some tablets and he bluntly refused, using appalling language.

A doctor had to be called to read the riot act and when asked by the doctor where the tablets were he replied that he had thrown them on the floor (with an expletive).

I cannot help believing that one of the biggest problems the NHS has is the general public, many of whom are rude, intolerant and just plain ignorant.

I believe that the NHS does extremely well considering how they are treated by people.

The calls that
make me wild

From: Nic Rowland, Licence Trade Consultants, Waterloo Mills, Waterloo Road, Pudsey.

I AM not normally taken to writing to The Yorkshire Post, but I am astonished and angry that with all the hype by Government bodies, regarding people being overcharged for using premium rate telephone numbers, right in the thick of it are Her Majesty’s Revenue & Customs”.

We are a small business in Pudsey who regularly have to ring HMRC as part of our daily routine as accountants. They have, as we all know, reduced their staffing levels and as a result we regularly have to wait listening to inane music and dialogue for 20-30 minutes at a time before we get through to a human being.

I have contacted our MP who has raised the matter with the relevant department.

However, I think it is rich that Government departments have scrapped the local rate charge for the 10p-plus per minute rate and then keep you waiting, all the time racking up charges.

Is this the way this Government is trying to balance the books? At the taxpayers’ expense?

I wonder how many other companies realise this is going on?

Chaos theory
and history

From: Tony Lawton, The Old Rectory, Skelton, York.

BOTH your correspondents, Michael Meadowcroft and Donald Neil (The Yorkshire Post, July 1 and 5), under-estimate the problem of attributing ‘causes’ to many historic events, especially very general ones such as the First World War or peace in Europe following the Second World War.

Such events invariably occur as the result of many factors, great and small. Often any one can critically affect the outcome. Both the presence in Europe of British and American occupation forces (Donald Neil) and the initial vision behind the establishment of what is now the European Union doubtless made their respective contributions.

So did the demise of the Iron Curtain. Mikhail Gorbachev, who was in a good position to know, attributed the latter to the influence of Pope John Paul II.

Surely, as always, it was the combination of these factors (and doubtless many others) which got us from where we were to where we are and we should rejoice in it and humbly recognise that chaos theory affects all world events and not just the weather.

Foreigners
must adapt

From: Hugh Rogers, Messingham Road, Ashby.

RE Malcolm Beaumont (The Yorkshire Post, July 8), the English are a quirky, illogical people, with a quirky, illogical language, spelling and grammar.

We are what we are and if people from Eastern Europe or anywhere else want to come and live here, they are jolly well going to have to make the effort to speak and spell our language the way we do. And if they find it difficult – tough. Those are the rules of the game.