Resolve IT increases turnover and staffing

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A Yorkshire IT company has grown after increasing turnover and boosting its staff numbers.

Sheffield-based Resolve IT Solutions, which has contracts with schools and business across the UK, increased its turnover by 38 per cent to £810,000 in 2011/12 and its number of employees rose from 12 to 19.

The jobs boost was due to the recruitment of a number of IT engineers, including a specialised engineer to handle the installation of servers, and an Apple-certified Mac technician.

In addition, the company has gained an industry standard in customer excellence. It was awarded ISO 9001:2008 by Quality Management Systems, which recognises a company’s commitment to customer service.

Managing director Andrew Seaton, who set up Resolve in 2004, said: “We are really proud of our team and the high-quality service we offer, and it’s great to be recognised for that.

“We did this to make sure our customers receive the best service possible. Having spent a great deal of time developing processes to make sure issues are solved in a timely and effective manner, we wanted to ensure that our systems were industry standard.

“Our clients, particularly those in manufacturing, are used to having standardised procedures to guarantee a high level of service and product across the company. This was an opportunity to reflect on what we already had in place and to make sure that they were up to the appropriate standard.”

Resolve said the procedures it has put in place over the past eight years had led to a retention of both employees and clients.

Mr Seaton added: “It is great that in the current climate we are bucking the trend and recruiting.

“We are still a fairly small team overall but I am immensely proud of our achievements this year and am looking ahead to a prosperous 2012/13.”