Royal Mail fails to hit first class target

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THE Royal Mail dipped slightly below its target of delivering most first class letters on time at the end of last year, new figures have shown.

The target for next-day delivery is 93 per cent, but it was 91.2 per cent in the period between September 24 and December 2.

In the same period, the 98.5 per cent target of second class mail delivered within three working days of posting was achieved, while 94.8 per cent of standard parcels were delivered on time, 4.8 per cent ahead of target.

Royal Mail said its performance was affected by the traditional pre-Christmas increase in mail, compounded by bad weather.

Mark Higson, Royal Mail’s managing director of operations and modernisation, said it was “traditionally Royal Mail’s toughest quarter”.