The Transport Focus ‘Make Delay Pay’ campaign is too late...just like the trains – The Yorkshire Post says
Its objective is to “send a message” to train operators, like Northern and TransPennine Express, that reliability must improve.
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Hide AdBut, just like the trains, this initiative is already long-overdue – recompense and punctuality were both part of the award-winning One North initiative which The Yorkshire Post and other newspapers launched more than a year ago.
[https://www.yorkshirepost.co.uk/news/opinion/prime-minister-theresa-may-s-successor-warned-power-up-the-north-before-it-is-too-late-1-9812303|Prime Minister Theresa May’s successor warned: Power Up The North before it is too late|Read here}
And the fact there is insufficient recognition that the claims process is unnecessarily complicated – and bureaucratic – will reaffirm the view held by many that Transport Focus is another watchdog with no teeth. What travellers need is a consumer champion which is so effective, and respected by the rail industry, that immediate action is taken when poor service is first highlighted.