Fast track for cruise customer's complaints

Anyone aboard the new Queen Elizabeth liner can rest assured that if they have any complaints, they are being heard.

The new liner, currently en-route to the Canary Islands, is testing customer satisfaction using Wakefield-based The Arena Group’s software, which will help Cunard manage and address any maiden voyage glitches. Arena has designed a bespoke application for Carnival UK, the parent company of Cunard, to capture customer opinion quickly and deal with it while passengers are still on board. Arena’s mstore scanning system replaces a manual process that previously took as long as six weeks to complete.

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