Hermes Parcelnet has also launched a national Sunday delivery service and created a new customer service centre in Morley, West Yorkshire.
In the year ended February 28 2014, the company’s profit, after tax, was £25.4m, compared with £23.8m the year before, according to accounts filed at Companies House. The turnover was £382.3m, which was an increase on the £316.6m recorded the year before. In a statement to accompany the accounts, Hermes Parcelnet said: “Changes in customer behaviour, new retail sales formats and multi-channel offers are driving year on year parcel delivery sector growth.
“In response, the business has increased its scale, investing in new delivery capacity, network infrastructure and supporting the business processes necessary to maintain growth in an industry leading courier doorstep experience. During the 2014/15 financial year, the business expects further profitable growth from its simultaneous expansion into new markets, new delivery channels and innovative services.”
Jonathan Bennett, the company’s head of marketing, said the company was continuing to develop its international proposition. It now operates in 20 countries, including Russia.
It has added 1,500 ParcelShops taking the total to 3,000.
The company has also established a new myHermes website to cater for small business users.
Hermes Parcelnet is on course to achieve sales growth of 13 per cent in the current financial year.
“Everything comes back to choice and convenience,’’ Mr Bennett said.