Jet2.com appoints operations director

AN executive who played a major role in improving the performance of Heathrow's Terminal 5 has taken on a senior position at Yorkshire-based budget airline Jet2.com.
By The Newsroom
Published 1st Feb 2011, 20:24 BST
Updated 1st Feb 2011, 20:24 BST

Jet2.com yesterday announced that Ashley Cowen had been appointed as the airline's operations director.

The company, which is based at Leeds-Bradford International Airport and is part of the Dart Group, said Mr Cowen will have responsibility for ground operations, operations control and crewing.

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Mr Cowen has held a number of senior roles at British Airways (BA) and CitiExpress.

He has also been general manager of planning and control at Heathrow Airport, which saw him involved in improving the quality of operations at Terminal 5 following its opening in 2008.

He moves to Jet2.com from his role as BA's area general manager for Asia, Pacific and Africa, where he had responsibility for sales, marketing and airport customer service operations. Ian Doubtfire, the managing director of Jet2.com, said: "I am confident that Ashley will prove a valuable addition to the team."

Mr Cowen said: "I am passionate about delivering high-quality customer service and I'm keen to uphold the sterling reputation Jet2.com has in the industry as a punctual, safe and friendly airline.

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"I believe customers recognise good service and this leads to loyal passengers, who travel with you time and again."

Apart from Leeds-Bradford, Jet2.com operates flights from Manchester, Newcastle, Belfast, Edinburgh, Blackpool, Glasgow and East Midlands airports.

More than 1.1m passengers flew with Jet2.com from Leeds Bradford airport heading out to 41 sun and city destinations last summer.

In a trading update issued in November, the company said expansion at the airport this year will create 145 jobs for the summer season.

Related topics:HeathrowYorkshire