Making the right conference call with Vietnam bank deal

A CONFERENCE call business which started life in a South Yorkshire attic three years ago has won a deal with Vietnam International Bank.

Doncaster-based Meetupcall has secured a contract to supply its telephone services to the bank following a successful trial and now plans to target more overseas markets.

The service for the Vietnam International Bank will allow up to 200 people to take part in a call at any one time and will be rolled out across more than 130 branches.

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Meetupcall was set up by former IT manager and consultant Simon Moxon, who initially ran the business from his home attic before moving into offices and focusing on the business full-time in June 2011.

The company has more than 1,900 customers, including major brands such as Travelodge, Easyjet, Waitrose, Office Depot, The National Gallery and The University of Cambridge.

Mr Moxon, who is the managing director, said the Vietnam International Bank contract had highlighted the opportunities in overseas, emerging markets.

He said: “They are our biggest customer but they still have to completely roll out the service so we expect it to grow significantly each month. Winning a customer in Vietnam has highlighted the fact that there is a big market outside the UK for our services.

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“We will be taking a harder look at the emerging markets in Asia and South America. We already offer our services in those countries for people in the UK who have suppliers or customers there. But we have done no marketing or sales activity in those countries and that’s something we plan to do.”

Meetupcall also supplies conference calls for a bakery in Vietnam, which imports western pastries and breads.

Meetupcall currently employs five people and is forecasting turnover of £200,000 in the year to June. The company has taken on two members of staff in the last three months. Next year it expects turnover to grow by 50 per cent to £300,000. Mr Moxon added: “We expect to expand significantly over the next couple of years.”