SMEs

SMEs
All smiles: Paul Parkinson, managing director of Synergy, is pleased with the firm's NPS score. Pic: Simon Hulme

Synergy beats top firms for service index

Building a business on values such as care, trustworthiness and reliability leads to a happier customer base, according to the boss of a small business that has trumped many Fortune 500 companies on service standards.

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Victoria Tomlinson

Providing the next step for top bosses

Bosses leaving top roles can add value to the economy and society with their expertise, according to the founder of a new venture helping former executives in the next stage of their careers.

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