The art of property viewings

Property consultant Alex Goldstein
Property consultant Alex Goldstein
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by Alex Goldstein, property consultant

Getting footfall across the threshold is key to securing the sale of your home. The more viewings you have, the more likely you are to end up with offers on the table and the more offers you receive, the more likely you are to get a top result.

I’ve made this point before, but it is so important. The agent’s front of house office team are critical in your house sale. It amazes me that so many vendors still overlook them, but these are the people to whom interested parties will first speak. These first impressions can make the difference between getting a viewing and turning potential buyers away. So this team needs to be able to talk fluently, with enthusiasm and knowledge about your home. I

Don’t be afraid to ask those at the front end to go and see your home themselves, before it officially goes on the market. If they’ve seen it in person, they can sell your home more effectively and talk about it genuinely.

If you’re unsure how knowledgeable your chosen agent’s front of house team are, go and ‘mystery shop’ them in advance of instructing them.

So you know viewings are critical to getting your property sold, but how do you get the best out of

them once they are booked?

Well, presentation is key. Don’t listen to ‘experts’ who suggest removing all family photographs and painting rooms clinical white. A property purchase is an emotional process, so why present your home like a bland hospital?

Of course, you need clean and clear sight lines and no one wants to see your clutter, but do have books, ornaments and family photographs out as this gives your home lifestyle appeal.

The front door and entrance hallway are the first things people see and initial impressions are vital. Make them as inviting as possible and avoid having coats, bags and shoes lying about. Keep it clear of obstructions.

Imagine an agent bringing a couple and their children to view your home on a rainy day. How will you give the impression of space while getting everyone inside as quickly as possible with the least hassle? A useful trick is to have the door into the first reception room wide open, so people can filter from the hall straight in.

Creating the right ambience is important, so make sure your rooms are displayed to their best with subtle lighting, either natural daylight through clean, unobstructed windows, or subtle diffused light from well-placed lamps.

In my opinion, agents should always accompany potential buyers and you, the seller, should make yourself scarce. If you’re hovering and listening to what the viewer is saying, you will definitely not get honest feedback, which can be extremely valuable.

When the viewing is being wrapped up, the agent should bring the viewer back to the room or feature that they most admired, so this aspect will be lodged in their mind when they leave.

To ensure the agent has key information to hand, give them a ’crib sheet’ with brief bullet points, which answer any questions viewers might have, such as queries about any works carried out, rights of way, local schools, amount you pay for utilities, furniture that’s included in the price etc. This will impress would-be buyers.

In the current market, viewings and communication have never been more important and showing someone around a house is an art.

Alex Goldstein,, tel: 01423 788377