Atos seeks exit to benefits contract as relations break down and death threats mount

Protesters campaigning against Atos outside a benefits office

Atos Healthcare confirmed that it has been in discussions with officials for “several months” about ending its £500 million work capability assessment contract which is due to run to August 2015.

The Financial Times reported that the French-run company had recorded around 163 incidents a month last year of members of the public assaulting or abusing its staff, both in person and online.

Examples on Facebook were said to include: “murdering scum ... won’t be smiling when we come to hang you bastards”.

The company has regularly come under fire over the assessments - which are used to gauge eligibility for employment and support allowance and incapacity benefit - amid claims people are being wrongly recommended for work, or put through stressful medical interviews.

A spokesman for Atos insisted that they would not “walk away” from the contract and that it would continue to provide a service until new contractors had been appointed.

“For several months now we have been endeavouring to agree an early exit from the work capability assessment contract which is due to expire in August 2015,” the spokesman said.

“Despite these ongoing discussions, we will not walk away from a front-line service.

“Our total focus remains on delivering the services we are contracted to provide in a professional and compassionate way until a new service begins.”

Nevertheless, relations with the Department for Work and Pensions (DWP) appear to be close to breakdown amid persistent criticism over the quality of its assessments.

Last summer it was announced that the company, which was originally appointed by the last Labour government in 2008, had been instructed to implement a “quality improvement plan” following an “unacceptable” deterioration in the quality of its written reports.

At the same time the DWP said it would be seeking to bring in additional providers in order to increase capacity and cut waiting times.

Then last week disability minister Mike Penning told MPs the volume of appeals against the assessments - around 600,000 since their introduction - meant there was “real concern” about the work being carried out.

The DWP today refused to comment on its discussions with Atos.

“We prefer to maintain a professional relationship and not comment on ongoing commercial discussions that may be taking place,” a spokesman said.