Broadband faster, cheaper and annoying

Broadband bills are 4 per cent lower than last year and speeds 33 per cent faster, but just six out of 10 users are satisfied with their customer service, according to the annual uSwitch Broadband Customer Satisfaction Report.

The poll of more than 7,500 broadband customers found the average bill is 167, down from 175 last year, with the average speed jumping from 4.2Mb to 5.7Mb.

Consumers voted O2 the best provider for the second year running, with 92 per cent of customers saying they were satisfied overall. AOL, Orange and BT held the bottom three spots in overall satisfaction for the second year running.