Broadband provider pays out over Ofcom complaints
Thousands of broadband users hit with bills despite cancelling services have received £2.5m compensation.
The refunds and goodwill payments were made to 62,000 customers after regulator Ofcom took action against TalkTalk and its Tiscali UK subsidiary after receiving more than 1,000 complaints.
The regulator is still receiving complaints and warned it could fine TalkTalk if it found evidence that the firm had continued to breach regulations.
TalkTalk has been dogged by problems since taking over Tiscali’s UK business in 2009.