BT brings call centre jobs back to UK

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Telecoms giant BT is to create 300 new customer service jobs at a call centre as part of its growing trend of bringing back work from overseas.

BT said the new jobs, at Sandwell in the West Midlands, followed “positive discussions” with the Communication Workers Union (CWU) which helped ensure they were permanent and UK-based rather than third-party roles.

Recruitment began this week and the aim is that the new staff will be in place early in 2012.

BT chief executive Ian Livingston said: “We all know how difficult the job market is, so the fact BT is bringing more than 300 further roles to the area is great news and is a reflection of the efforts and co-operation of both the CWU and Sandwell council.”

CWU deputy general secretary Andy Kerr said: “For us this is the best scenario as it offers job security and real investment for the local economy.

“We hope that this model will be used in the future to create more permanent UK-based jobs in BT customers services and other areas.”