Building society hit by online blockage
The problems affected Nationwide customers logging in to see current and savings account balances from about 8am, and lasted for about an hour.
Nationwide – whose advertising slogan is “On your side” – said the hitch was quickly fixed and apologised for any inconvenience.
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Hide AdAnnoyed customers pointed out that many people need to check salary arrivals at about this time each month.
On the internet, Nationwide said: “Some customers were unable to access accounts this AM due to a technical fault.
“This has been fixed & we apologise for any inconvenience.”
A spokesman could not say how many customers were affected but added that it was a relatively few.
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Hide AdOn Wednesday, the building society reported a 79 per cent week-on-week increase in people switching current accounts to such institutions following the introduction of an industry-wide guarantee to take the hassle out of account moving.
Nationwide said the recent jump followed a strong period of growth in its market share of current accounts – coinciding with major big bank scandals.
The society suffered a similar technical problem in April, when customers were locked out of online accounts. Last year, nearly three-quarters of a million Nationwide customers had debit card payments taken from their accounts twice. These mistakes were later corrected.
Lloyds Banking Group also had technical problems earlier this month – embarrassingly on the first day its new TSB branches were unveiled on high streets around the country.