A CARE home has been told to make immediate improvements after an unannounced inspection last year which raised concerns including a lack of staff.
Inspectors from the Care Quality Commission visited Eastrise Residential Home on Holderness Road, in Hull, which cares for up to 19 people including some with dementia, last November.
Staff told them more care workers were needed.
One said: “We find people on the floor instead of staff being there to see them falling and be able to stop it.”
The inspectors found one resident had been in the home over four months without a care plan, which is meant to act as a guide to their care.
One member of staff said the plans were “a bit of a waste of time” as they didn’t contain any information, while another said they didn’t know why they recorded incidents on their system “as nothing ever gets done”.
Some 55 incidents had been recorded about one resident physically or verbally abusing other residents or staff, but referrals had not been made to the local authority or CQC, leading inspectors to conclude that the provider “was not taking reasonable steps to protect people from abuse”.
While the inspectors were there a resident verbally abused another resident using sexually explicit language. They were told it happened on a daily basis, but neither the council nor CQC had been informed as required.
The home has now been issued with four formal warnings requiring improvements relating to care and welfare of people who use services, safeguarding people who use services from abuse, staffing and notification of other incidents.
The home must also take action to address shortfalls against an additional three standards that are not being met.
However Jeff Donnelly, from the home, said they had been compliant in May of last year and the findings bore no reflection on the “hard work, love and dedication” given to residents “each day under difficult circumstances.”
A statement added: “Relatives have been extremely supportive.
“On the day of inspection, the inspector stated: ‘there is no doubting the care’, ‘staff have a good understanding of the care’ and ‘your problem is you care too much’, ‘it’s your systems’.”
Mr Donnelly said management and staff had, “worked hard to make the necessary evidence-based recording and reporting improvements, which received positive feedback during an inspection last week.”