Care home where woman hurt ‘warned about safety’

Have your say

A CARE home where an elderly woman was injured had been warned it was not meeting safety standards just weeks before the incident took place.

A woman aged 83 remains in hospital being treated for undisclosed injuries following an incident at the privately-run Windsor Court Care Home in Goole earlier this month.

It is alleged she was left “unattended” when she was hurt. Three female members of staff were arrested last Wednesday and have been released on bail.

It has now emerged that the home was not meeting standards of “caring for people safely and protecting them from harm” when inspectors from the Care Quality Commission published its latest report into the home on October 18.

Failings included caring for people in a clean environment and protecting them from the risk of infection, and the administration of medicine.

The report raised concerns about the use of “posture” chairs by two people who could not get out of them unaided.

One had been provided by relatives of one of the users and the other by the home, but risk assessments and care plans had not been completed for the use of either.

Both chairs had torn covers “with stains and ingrained dirt on them”, the report said.

Other concerns included dirty hand-wash sinks in the laundry room and medication pots being left to dry on radiators.

HC-One, which runs the home, has since provided an action plan showing how it would make the necessary improvements.

It said it was “outraged” by the allegation concerning the woman and was co-operating fully with the investigation.

Coun Keith Moore, Goole North ward member at East Riding Council, has now called for better training for care home staff.

He said: “Generally in the sector there’s a problem with training, pay and conditions and you are better off stacking beans in a supermarket. They are the most undervalued workers in society as far as I’m concerned. Training for caring for people with dementia should be different to what a carer is required to do to look after someone requiring basic care.

“The past government looked at establishing new terms and conditions and that’s what it needs; it needs an industry training board and a set of minimum terms and conditions which reflect the work that people do in that sector.”