Government to crack down on phone charges

Consumers are to be helped to handle spiralling living costs under plans to crack down on excessive mobile phone roaming charges and hidden price hikes in renewal notices, the Government says.

Consumer Affairs Minister Jo Swinson said a review will also look at making bill instalments more widely available to stop householders having no option but to pay heavy up-front charges for essential services such as parking permits.

A second cross-Government review will focus on how to improve the transparency and content of information presented to consumers about their bills.

A Telecoms Consumer Action Plan will ensure consumers 
have the right information to get the best deals on phones and the internet.

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