Halifax apologises to ‘dead’ customer
A RETIRED police officer went to draw money from a cash machine – only to discover he had been declared dead.
Rodney Kenington went on to find that Halifax had also returned his State and Humberside Police pension payments, saying he was deceased.
The 72-year-old, from Kinloss Garth, Hull, said: “I spent three days on the phone trying to get it sorted. I am supposed to be dealing with professional people and they are very unprofessional. How they did it without a death certificate I don’t know. Initially I was really annoyed – but now it’s a bit of a joke to find you are dead and you can’t do anything about it.”
He believes the mistake arose because his wife had died in April. Halifax gave him £75 for “distress and inconvenience” and have apologised.