Handbook aims at better taxi service

TAXI drivers in Sheffield are being issued with a new handbook to help them provide a better service to passengers.

The handbook covers issues such as how to communicate with members of the public, how to deal with difficult or dangerous situations and advice on procedures for lost property, cancelled bookings and health and safety.

It has been created by Sheffield City Taxis for its network of 750 self-employed private hire drivers, which represents around 65 per cent of the private hire cabs in Sheffield.

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Arnie Singh, director at Sheffield City Taxis, said: "This is a big step forward for our company and the private hire industry in Sheffield as a whole.

"I hope that our future training programmes will help to deliver a more consistent customer service to our ever growing client base."

As well as issuing the handbook, the firm is also working towards becoming a training centre for drivers where they can take either an NVQ level 2 or a BTEC qualification.

Should it be successful in becoming an accredited training centre, any taxi drivers working in Sheffield would be welcome to attend courses and gain these qualifications.

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