Health watchdog investigates complaints

LINK team leader Jonathan Appleton said people with hearing impairments were entitled to communication support during appointments – such as free access to sign language interpreters – but some needs were being overlooked.

He said: "We have heard stories of people feeling distressed because they cannot understand the medical advice which is being verbally given to them.

"We have also heard cases were people have turned up on time for an appointment and have actually missed the appointment.

"This is because the patient's name was called out in the waiting room and they were unable to hear."

"In some instances patients are suffering in silence. They have been put off from actually seeking treatment because of the communication barriers in front of them."

Mr Appleton invited anyone who had experienced similar problems to contact LINk.

"Despite the best efforts of medical staff, a lack of communication support means added stress for patients.

"If you have faced these difficulties or any others please tell us about your experiences," he said.

"Our goal is to help to improve services."

A spokeswoman for NHS Hull said: "We look forward to reviewing the findings of Hull LINk's survey and encourage all those who have some experience of this kind to share them to make their experiences count.

"Working with Hull LINk, we are keen to understand and further improve the health services available to local residents in the future."