Alan Cadman, construction director for Leeds-based Harron Homes, said problems at The Paddocks would be rectified, adding: “Many of the issues have been fixed previously but given months of bad weather and the notoriously exposed location of many of the properties, some problems have unfortunately, reoccurred.”
He said the company had experienced delays in securing tradespeople. A new customer care manager will be visiting everyone affected.
“We remain confident in the quality of the homes...but realise the current level of customer care is simply not acceptable. We are genuinely sorry for the inconvenience caused and are taking a robust and direct approach to resolving them as soon as possible.”