Officers to go out of their way to improve public satisfaction

POLICE in the East Riding are to launch an initiative to try to improve public confidence and satisfaction.

Officers in C division will be “going the extra mile” to boost confidence ratings, which latest figures show are below its annual target of 86 per cent.

Divisional performance will be scrutinised and any officers failing to meet the standard will be challenged and reminded of the initiative.

Hide Ad
Hide Ad

A report to Humberside Police Authority’s policing committee, outlining how the force will meet its policing priorities over the next year, shows the expected approach of each of its four divisions.

For the East Riding, it said: “‘Going the extra mile’ is the division’s new initiative and is to be launched in early May in which public service is to take centre stage and various mechanisms are to be introduced to monitor compliance.

“The initiative will include challenging and dealing with poor performance in addition to improving confidence.”

All 76 PCSOs in the East Riding will also spend two hours a day on visible patrols unless dealing with immediate calls.

Hide Ad
Hide Ad

These will be based around schools and town centres to offer reassurance, target shoplifting hot spots and act as a deterrent to crime.

The division has also commissioned research to better understand the make up of East Riding communities, enabling officers to deliver a better service to hard to reach groups.

A detective inspector has been given an oversight of hate crime to ensure reported incidents are correctly recorded and appropriate policies and methods of investigation have been applied.

The force’s policing priorities for the next four years include: improving trust, confidence and overall satisfaction; reducing anti-social behaviour; and reducing crime.

Hide Ad
Hide Ad

To reduce local crime, C division has introduced an intelligence-led operation to tackle violence and other issues linked to the night time economy.

In B division, however, which covers North Lincolnshire, a “back to basics” approach has been adopted to improve performance, following concerns raised by members of the authority at a meeting in March.

A report referring to this outlined some of the issues it faces: “B division has not been meeting all performance targets and as a result some concern has been raised by police authority members.... B division consists not only of a rural area, but also a large town with high levels of deprivation. It is easily accessible from the motorway network and as such suffers from travelling criminals.”

The division has been given fresh focus following the appointment of two senior officers.

Hide Ad
Hide Ad

Temporary Chief Superintendent Mike Duggleby, the former superintendent (operations) in the East Riding, became divisional commander for North Lincolnshire on February 4.

The report said the division had not previously given the issue of performance the same strategic leadership as elsewhere in the force.

Det Chief Insp Robert Clark was appointed around the same time and has reviewed how the division manages crime performance.

This has introduced “rigour and discipline” into crime management and detection as a result of “strong leadership”, the report said.

Hide Ad
Hide Ad

Overall recorded crime rose by one per cent in B Division over the last year, to a total of 13,710 incidents.

The biggest rise came in the number of thefts from vehicles – up by nearly 40 per cent to 787 incidents - although this was still significantly below the target of 920 incidents.

Domestic burglary was up by nearly nine per cent to 972 incidents.

Sanction detection rates - where someone is charged, summonsed, receives a caution or other formal sanction – fell by 2.9 per cent.

Related topics: