Rail staff do not deserve abuse from passengers as they, too, are victims of inept management – The Yorkshire Post says

Huge disruption has been reported on TransPennine Express services following the latest disruption.
Huge disruption has been reported on TransPennine Express services following the latest disruption.
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THE YORKSHIRE Post makes no apology for repeatedly highlighting the unacceptable state of the region’s rail services – their poor quality continues to have a significant impact on the economy and lives of all those commuters caught up in the daily chaos.

It is also a damning indictment on the quality of leadership, and management, that this month’s timetable changes have seen a repeat of the very same failures that were supposed to have been consigned to history following the turmoil which was endured throughout the summer of 2018.

Tensions have grown on the transport network with three out of four staff reporting abuse.

Tensions have grown on the transport network with three out of four staff reporting abuse.

You must step up and be honest with passengers, rail operators Northern and TransPennine Express warned amid timetable chaos

And, as the Christmas getaway gathers pace, it was also ominous that three of the four worst performing train operators over the weekend – TransPennine Express, Northern and LNER – all serve this region and even prompted Transport for the North, an organisation famed for shying away from controversy, to warn these firms to ‘step up, and be open and honest’.

This is how Grant Shapps can put Yorkshire’s failing rail franchises out of their misery now – Tom Richmond

Yet this is no excuse – or justification – for passengers taking out their frustrations on staff after new research indicated that three out of four rail, bus and other transport workers have been victims of verbal abuse or violence in their jobs.

Transport Secretary Grant Shapps.

Transport Secretary Grant Shapps.

They, too, are also victims here because their jobs are being made infinitely harder by faceless executives who continue to hide behind the culture of excuses that has now become endemic on the region’s railways. In many respects, it is remarkable that these front line workers continue to show so much good humour, and professionalism, when they, too, have as much to complain about as the passengers that they serve.