THERE was a time when loyalty was a priceless virtue in this country as shops, and businesses, went out of their way to provide the type of customer service that deserved to be rewarded with the long-term support of customers.
A relationship built on trust, it’s now been eroded by insurance companies, the ‘big six’ energy suppliers and others who have chosen to abuse this long-held goodwill by penalising those people, more mature in age and outlook, who simply expect to be treated fairly.
This ‘rip-off Britain’ culture is highlighted by the latest report by the consumer team at Which? magazine. It reveals that loyal home insurance customers can find themselves paying a £75-per-year penalty for sticking with the same provider while potentially new clients receive more preferential offers.
Why should customers have to go through the rigmarole of cancelling their existing policy in order to take out a new one at a cheaper price? End this insurance scam now.