How banks like HSBC continue to let down loyal customers and charities - Yorkshire Post letters

The centralisation of banks like HSBC has led to poorer service, say readers. Do you agree? Photo: Joe Giddens/PA Wire
The centralisation of banks like HSBC has led to poorer service, say readers. Do you agree? Photo: Joe Giddens/PA Wire

From: Enid Astin, retiring treasurer, Huddersfield.

I REFER to the letter from Canon Michael Storey (The Yorkshire Post, November 4) regarding banks and the service you receive. I quite agree.

HSBC customer care is in the spotlight. Picture by PA.

HSBC customer care is in the spotlight. Picture by PA.

We have had unprofessional treatment from HSBC regarding a change of treasurer and some signatories to our charity accounts.

Force banks to keep a branch open in every UK town, MPs urge government

We submitted new mandates to cover the changes in August 2018, one month after new officers took over.

Numerous telephone calls and additional mandates were submitted to no avail. Cheques were returned unpaid for incorrect signatories after the new mandate had been 
accepted.

We even wrote to the chief executive and also had a business meeting at the Huddersfield branch, with no solution to our problem. The matter has gone on for 12 months, we have had to continue to run the business.

In the end we decided to move the accounts to a new bank which has now proved successful. We did not receive any compensation for all their failures

Third of UK’s bank branches have shut in last five years

I may say that I worked for another bank for nearly 30 years, finishing in a managerial position, when we had personal contact and care for the customer. With centralisation we don’t have this service.