Why Jet2 customers deserve better than this – Yorkshire Post Letters

From: Dr Ronald Donaldson, Leeds.
By YP Letters
Published 19th Dec 2020, 16:38 BST
Jet2 and its customer service is being called into question.Jet2 and its customer service is being called into question.
Jet2 and its customer service is being called into question.

FOR many years we have used Jet2 to fly us to various places in Europe. Convenient and always a pleasure to travel with – not this year.

That dreaded virus has caused problems to Jet2 and passengers alike.

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I suppose the high point 
was my wife Sandra taking the last flight from Leeds-Bradford to Bergerac in September with seven other passengers – arriving with the temperature touching 100C.

Should airlines be improving their communication with passengers?Should airlines be improving their communication with passengers?
Should airlines be improving their communication with passengers?

Next came the cancellation on October of a flight from Girona to LBIA.

That was soon followed by cancellation on November 5 of flights from LBIA to Madeira and then back to Manchester.

Both cancellation emails stated that the booking fee 
would be refunded automatically within 28 days. You will not 
be surprised to know that nothing at this moment has ben received.

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Emails to Customer Service are ‘‘knocked back’’ with a ‘‘no mail’’ notice. A recorded delivery letter to the CEO is not responded to.

I wonder how many more readers are experiencing this problem. The Madeira flights in November are always fully booked.

Is this how Jet2 reward their customers?

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Related topics:Jet2LeedsYorkshire PostEuropeManchester

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