Why TransPennine Express are a disgrace to passengers between York and Scarborough – Yorkshire Post letters

From: Jean Flanagan, Prince of Wales Terrace, Scarborough.

TransPennine Express operate services between York and Scarborough.

WHAT should have been a happy start to the the latest Bank Holiday turned into a nightmare for many families travelling to Scarborough.

Both the 2.47pm and the 3.47pm trains from York to Scarborough were cancelled. Families with suitcases, small children, dogs; women with pushchairs; old people with luggage were given little information, shunted back and forth from platform five to platform three, over a rail bridge or through packed tunnels.

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Children were in tears and parents and other travellers increasingly frazzled.

Eventually, a train left York to Scarborough at 4.30pm which was utterly crammed with upset and unhappy people. Although there were apparently major issues further down the line that day, both east and west, the situation could have been mitigated against.

A train set did become available much earlier that afternoon but was shunted along to another platform and parked to return to Liverpool. Instead of responding in a flexible manner which would have relieved the discomfort and inconvenience to passengers, TransPennine Express chose to take one of their trains out of service. It was a disgrace. We should not have to put up with this.