'˜Service outages' leave NatWest customers unable to access their bank accounts

Royal Bank of Scotland has confirmed that all of its consumer brands - NatWest, RBS and Ulster Bank - are facing service outages for mobile and online banking.

By The Newsroom

Published 21st Sep 2018, 08:40 BST

Updated 22nd Sep 2018, 06:19 BST

The screen that greeted NatWest customers after they were unable to access their accounts. PIC: PA

RBS said: “We are aware that customers are currently experiencing issues logging into their online and mobile banking accounts.

“We would like to apologise for the inconvenience. We are aware of the problem and are working to fix the issue.

“Customers can still use ATMs and telephone banking.”

Royal Bank of Scotland Ulster Bank