Another morning of train delays... if you can understand your ticket

RUSH HOUR commuters faced another morning of train delays today - just as a Which? survey reported that travellers were failing to keep track of their tickets because of the complexity of train companies’ conditions.

This morning’s problems included the cancellation of services between Knottingley and Castleford in West Yorkshire because of cable theft, and delays of 25 minutes between Sheffield and Leeds via Castleford.

“Signalling problems” and a points failure were blamed for delays of half an hour on the lines between Leeds, Bradford and Ilkley, and Network rail blamed another signalling problem for delays between Leeds, Doncaster and Sheffield.

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Meanwhile, Which? said more than half of those polled said they thought they understood the terms and conditions of their tickets when buying online.

On Advance tickets, 61 per cent did not know that these were non-refundable and 48 per cent were unaware they had to travel on a specific train.

And 75 per cent did not know that if they bought an Anytime return ticket they must make the outbound journey within five days from buying the ticket.

Which? said: “People could be wasting money buying more-expensive tickets than they need to because it’s so unclear what certain tickets allow them to do.”