Trust in energy firms plummets

Consumer trust in the energy industry has plunged to a new low amid the furore over soaring bills, new research has shown.

A survey by Which? revealed that consumers had more faith in banks, car salesmen and train companies than in energy firms.

The poll of over 2,000 adults found that more than four out of five were worried about energy prices, with most cutting back on heating and almost half fearing they could be forced into debt as a result of rising bills.

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Which? urged the Government to do more to tackle energy costs following the announcement of reforms including making it easier to switch supplier. Executive director Richard Lloyd said: “The number of people worrying about energy prices has rocketed, while trust in the companies has plummeted.”

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