Where rude staff and mediocre food are all that’s in store

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From: Judith Kay, Oaks Green Mount, Rastrick, Brighouse.

I HAVE just returned from a visit to the fairly new Morrisons store in Elland, and I am not impressed with it at all.

Two of us went to the café first, it was very busy, but however busy it is, no staff should ever be rude. There are not enough signs to indicate where one should order or queue, which is not very helpful for people with sight problems.

We were given a circular green disc with a number. Eventually we reached the till, where we were given another card with another number. Apparently this was supposed to slot into a holder on the table, but given that the holder was draped with a flag advertising freshly ground coffee, this was not obvious.

We were told off by a member of staff for not displaying our cards in it.

My food was mediocre. A couple nearby had been waiting for 25 minutes for their order and had to ask about it.

I was not impressed by the store in any way, and I don’t think it is acceptable for staff to swear in front of customers, nor should they be gathering around closed checkouts for a chat.

Having had grandparents and parents in the retail trade, woe betide any of their assistants idling and chatting. If there was no one in the shop, they had to dust and tidy the merchandise, the axiom being that if customers see idle staff they won’t come in.

As for the “travelator” moving walkway, it’s an accident waiting to happen if you are taking a trolley down it.

You have to be very careful so that you and the trolley hop on fast, and then hop off fast too. I don’t think any trollies are safe and the elderly and disabled must be at risk.

I think the standard of much of the food has dropped too. I shall not be visiting this store again.

From: H Marjorie Gill, Clarence Drive, Menston,

EVERYONE seems puzzled to know how to deal with obesity and people eating too many fatty foods.

Perhaps one solution might be for supermarkets not to display bars of chocolate at the check-out points and make up tempting punnets of tasty fruit instead.

How could shoppers resist the lure of chocolate bars for themselves or their children at such a tempting display, but a beautifully made-up box of fruit might be just as tempting don’t you think?

Particularly items like apricots and peaches, which don’t need cream. I’m sure the managers would be able to take up this idea and build on it.