British Gas to hire hundreds of new staff with new job roles expected in Yorkshire
The company said it is also rolling out additional training on helping customers in financial difficulty.
British Gas said that although energy prices have come down, it still expects customers to need support.
The increase in staffing will also mean longer opening times for British Gas customers of 8am to 6pm on weekdays and 9am to 2pm on Saturdays.
Chris O’Shea, chief executive of Centrica, parent company of British Gas, said: “Although energy prices have come down slightly, many of our customers are still struggling overall with the cost of living and need to speak to us for longer about their energy bills.
“Strengthening our UK call centre operations will allow us to help more households with expert advice and support during this time. I’m extremely proud of how our expert teams support our customers every day – in the past year they’ve helped over one million customers who’ve been struggling to afford their bills with additional support such as grants, debt relief and payment plans.”
The news follows British Gas announcing that it will give thousands of eligable prepayment meter customers up to £250 in free credit this winter in order to help with continued high energy costs.