The upmarket supermarket chain, owned by the John Lewis Partnership, has circulated an email to customers who hold a myWaitrose card, informing them that they will no longer receive a free newspaper when they spend £10 or more from February 22.

The email reads: “Nobody shops quite like you – so we’re updating myWaitrose to make it even more personal.

“As part of these changes, the myWaitrose newspaper offer will be ending on 22 February 2022. But we’re replacing it with something new – look our for updates in the coming weeks.

“Thank you for your continued loyalty.”

Founder of money-saving website Quotegoat.com, Michael Foote, said: “First, the free coffee was scrapped for loyal customers; next to be axed is the complimentary newspapers. Waitrose customers won’t like this change, and I suspect this could be enough for loyalty cardholders to consider switching where they shop.

“With food prices rocketing up, the eye-watering sums for a weekly shop in Waitrose are likely to force shoppers to vote with their feet. To scrap one of their most loved benefits at this time without an explanation of what’s to replace it could be a harmful move for the supermarket”.

Waitrose is promising personalised offers, special members-only prices, and discounts on cooking classes.

In 2017 the supermarket faced a backlash when it introduced new rules forcing myWaitrose customers to buy items first before claiming their free tea or coffee. Stores later closed the machines “for the time being”.

Waitrose added: “Look out for updates in the coming weeks – and in the meantime, keep using your myWaitrose card, because the more you use it, the more personalised we’ll be able to make your offers.”

The move immediately provoked an angry response from customers.

On Twitter, Richard Stitson fumed: “So you’re removing the free newspaper from #mywaitrose later this month. I’ve never taken you up on the free coffee but the free paper is what makes me shop at Waitrose. Looks like I’ll be clocking up more #LidlPlus spend in @LidlGB in future! Bad move. Lost my loyalty.”

And Kien Tan tweeted: “No more free newspaper? This is literally the only reason why my parents go to #Waitrose several times a week (“we need to spend £10!”). And after killing free coffee too. JLP really got a death wish…”

A Waitrose spokesman said: “We’re improving the myWaitrose programme to offer customers personalised discounts on the products they buy most.

“While the newspaper offer was enjoyed by some of our customers, in reality it was only being used by around 5% of members.

“The new approach will mean that all members can make greater savings by receiving benefits tailored to them.”

Outcry as Waitrose scraps free newspaper offer to loyalty card customers