Plea for more broadband information
CONSUMERS want more information and transparency from mobile broadband operators even though their overall satisfaction with providers has improved slightly from last year, a consumer survey showed yester- day.
“70 per cent of those questioned stated that they would like to be notified in real-time about network congestion, while another 71 per cent wanted to be notified about large download sizes, which may impact their data usage,” the study found.
Almost three quarters said they wanted the option to delay application updates to a time when downloads were free or less expensive, the report also revealed. “They are saying tell me when’s a good time for my download ... and they are willing to pay more when communicated with,” said Steven van Zanen, senior vice president of marketing for mobile broadband at mobile data firm Acision, which conducted the survey along with market research group You-Gov.