YP Letters: Astonished that charity shop staff are spied on
WHILE in a charity shop in Doncaster the other day, I was astonished to hear a conversation between the manager and two of her volunteers.
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Hide AdThe manager was complaining that the ‘secret shopper’ had deducted points from the shop’s score because the volunteers had not tried for a follow on sale.
Apparently, a shirt had been purchased and the volunteer should have pressed the purchaser with the sale of a tie to go with it,.
I think if people are donating to a charity they have a right to know where the money goes.
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Hide AdI don’t think that they would want the money to go to a company which spies on their volunteers who are doing a sterling job.
These people donate their time for free in order to save the charity a wages bill.
Then they are expected to harass the shop’s customers in order to meet sales targets.
This is beyond compreh-ension. Who came up with this idea?
This is corporate management gone mad.
I think the people in charge of such charities need to take a long hard look at themselves and the way they’re running these shops, or very soon they won’t have any volunteers at all.