Tracy Allinson claimed her father John Lloyd could have lived longer if he was cared for properly by Old School House, in Gilberdyke, East Yorkshire, before his death in October 2021. She added delays in her family getting the findings from an East Riding Council probe into his care had left them unable to grieve and denied them closure.

The council’s adult social care director Beverley Compton apologised for delays in Mr Lloyd’s family receiving a report into their enquiry while the care home declined to comment. It comes as the council’s safeguarding report upheld several of Mr Lloyd’s family’s allegations that he did not receive the standard of care expected from a residential home.

It upheld claims of poor hygiene prior to Mr Lloyd getting a urinal infection, drinks being left on his bed side table and his dietary needs not being supported. The report also upheld claims that he was not offered fluids often enough, his room was not cleaned for long periods and partially upheld claims about him being given medication on an empty stomach, causing him to vomit.

Allegations that the care home was generally untidy, did not have proper facilities for residents with mobility issues and communicated with the family poorly were not upheld. But the report it could not uphold the family’s claim that the lack of care led to Mr Lloyd’s death and recommended no further action for the home.

Mr Lloyd died aged 77 in Hull Royal Infirmary after staying at the care home for eight weeks from August 2021. Mr Lloyd, who had frontal lobe dementia, died in Hull Royal Infirmary after staying in the care home for eight weeks from August 2021.

The family had sought a place at the home because his wife was no longer able to care for him. However, soon after his arrival, he began to complain about the way he was being treated.

Mr Lloyd’s daughter said: “My dad had dementia but he still knew what he was doing. The nurses didn’t get him out of bed and the sides of the beds restricted his movements. My dad was an amputee and he had a false leg but because he hadn’t gotten out of bed he’d got too big for it and couldn’t wear it. I asked them to get him out of bed and put him in a chair, but they left him in bed constantly.

“At one point he was sick in bed and social services came in and wanted them to clean it up. A lot of things started going wrong, because of my dad’s heath he preferred finger food and we told them that, but they’d still bring him things like fish and chips which he couldn’t manage. We’d come to visit him and we’d find full cups left for him to drink himself, he knew they were there but didn’t have the ability to pick them up.

“He lost about four stone in eight weeks, he went into hospital three or four times during that time too. They moved him from one room to another, he wasn’t getting the care he needed. They didn’t clean him at all, they weren’t brushing his teeth, and after three or four weeks we stopped seeing his wash bag with his clothes in which we later found in his wardrobe.

“At one point he had to go back into hospital because puss was coming out of his penis because of a water infection he had. So these were all things that were clearly visible but when we put all these complaints to them they started getting funny with us because we knew what was going on.

“A doctor came to visit him one day and he spent 20 minutes waiting outside before someone let him in. The day before he died he passed out and the home called an ambulance, by this time he was dying and for the home not to recognise that was unbelievable. I’ve heard that the ambulance crew said after they took him that they’d never seen such poor quality care, the social services said similar things.

“He passed away in October 2021 and 18 months later the council’s social services have taken on the case. It feels like the home have been allowed to get away with treating someone as they have done, it’s like they think that now he’s dead it doesn’t matter. If social services had been on top of this we could have had some closure, we haven’t had chance to grieve.

“My dad served in the army for 22 years, he fought for this county, he didn’t deserve to die like this, no one does. The system’s broken, I could have walked away from all this but I can’t live with myself knowing this could happen to someone else.”

The Care Quality Commission (CQC) rated The Old School House Good after its latest inspection in July with the home under new management since Mr Lloyd stayed there.

The council’s adult social care director said Mr Lloyd’s family had now been sent the written findings of their enquiry into the care he received.

She said: “The council undertook a safeguarding adults enquiry following concerns raised by John’s family. John’s social worker was in touch with the family throughout his care, on a weekly basis, and the family received a verbal overview of the findings from the enquiry once it had concluded.

“The enquiry took place as soon as concerns were raised, however we apologise for the delay in sharing the full report with John’s family. We would like to express our condolences to the family and all affected by John’s death.”

Veteran's family claim Yorkshire care home was 'allowed to get away' with 'unbelievable' treatment