Out of pocket and homeless after new home nightmare

There are some risks to buying off-plan. Investigate them before putting down a deposit. Photo by Fiona Goodall/Getty Images)There are some risks to buying off-plan. Investigate them before putting down a deposit. Photo by Fiona Goodall/Getty Images)
There are some risks to buying off-plan. Investigate them before putting down a deposit. Photo by Fiona Goodall/Getty Images)
Buying a new home turned into a nightmare for one couple who want to warn others of the potential perils of buying off-plan. Sharon Dale reports.

Buying a new property off-plan, before it’s built, is increasingly common but there are pitfalls that could leave you out of pocket and homeless.

Ivan Smith and his wife want to warn would-be buyers of the risks after a battle with Harron Homes that saw the developer ordered to pay compensation after contravening the Consumer Code for Home Builders.

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The couple’s problems began when they sold their house to relocate to Yorkshire.

John Grogan, MP for Keighley, who helped the couple, and welcomes the government's plan to create a new homes ombudsman.John Grogan, MP for Keighley, who helped the couple, and welcomes the government's plan to create a new homes ombudsman.
John Grogan, MP for Keighley, who helped the couple, and welcomes the government's plan to create a new homes ombudsman.

After spotting a new development by Harron Homes in Silsden, near Keighley, they signed an early bird reservation agreement on a property on October 6, 2017. They were assured that the house would be built and ready to move into by September 2018 at the latest with a longstop date of October 27, 2018.

If a developer fails to finish the property by the longstop, the buyer is entitled to withdraw their offer to buy the property without incurring a penalty.

In the meantime, Mr and Mrs Smith put their belongings in storage and rented a static caravan on a nearby site.

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Construction of their new home did not begin until July 2018 and they were told that the house would not be completed until December 2018.

“We asked for our money back and used ‘Frustration of Contract’ as an argument to have the contract rescinded early,” says Mr Smith. “Harron disputed this stating they were obligated to complete by December 19, 2018, rather than October, so we were stuck.

“We couldn’t look for another home while we were contractually held to a house that had no hope of being built on time.”

The couple enlisted the help of Keighley MP John Grogan and eventually got their deposit and solicitor fees back at the end of October last year.

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Richard Scatchard and his family and Michael and Lynda Tidgwell, who bought homes on a Harron Homes estate in Queensbury, experienced similar issues.

Their homes were not completed when promised and, as reported previously in The Yorkshire Post, they were also unhappy with the quality of the construction and fit-out of their properties.

Richard Scatchard and his wife reserved their home off-plan in May 2015 with a moving date of October 18 the same year. On December 17, Harron Homes asked them to complete on the unfinished house.

“We said ‘no’ and they offered us £5,000 to complete by December 31, promising that the house would be finished by January 15. We took the deal but when we came to move in, workmen were still in the property,” says Richard.

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Mr and Mrs Smith made a complaint to the Consumer Code for Home Builders, developed and overseen by the home building industry.

They also asked for compensation for the £8,095 they spent on rent and storage, while waiting for their Harron home,

An adjudicator agreed that Harron had been in breach of sections 1.5, 2.1, 2.2, 3.1 and 3.2 of the Consumer Code for Homebuilders.

This included giving completion dates that were probably not achievable and failure to give timely responses to the buyer’s questions and concerns.

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Mr and Mrs Smith were awarded £500 compensation for “inconvenience”, the return of the £120 registration fee and an apology but there were no other sanctions.

“It was a very hard year and I feel we were duped,” says Mr Smith, who kept a log of the calls, emails and letters he sent to the developer.

A spokesperson from Leeds-based Harron Homes Ltd, which was established in 1995 by brothers Paul and Stephen Harrison, said: “Throughout the buying process, we aim to provide all of our purchasers with regular weekly updates and can confirm that this was the case with regards to this family.

“As with all new-build, developer delays are common place and can be affected by numerous factors beyond the company’s control.

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“Adverse weather conditions, material shortages and the industry’s reliance on third party contractors all contribute towards the accuracy of build dates, which are always given in accordance with the consumer code.

“In this case, due to the delays experienced and as a gesture of good will, Harron Homes agreed to allow the contract of sale to be rescinded earlier than was legally necessary, refunding all monies paid.

“A further claim was then received and settled in full via the Consumer Code for Homebuyers and a full written apology has since been provided to the couple and we wish them all the very best in their search for a new home.”

The couple describe the sum awarded via the complaint to the Consumer Code for Home Builders as “no deterrent to bad practice”, though they are pleased that tougher sanctions are due to be introduced by the government.

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It has announced plans to appoint a New Homes Ombudsman who will “champion homebuyers, protect their interests and hold developers to account”.

John Grogan MP for Keighley, who helped Mr and Mrs Smith with their complaint against Harron Homes, says that the government’s decision to appoint a New Homes Ombudsman will help those who have issues with developers.

He says: “This legislation will require all new home developers to belong to the New Homes Ombudsman scheme. I very much hope that, despite the pressures of Brexit, the government will find time to legislate before long because self-regulation is not working.”

He adds: “This case between my constituents and Harron Homes illustrates that the balance has been tipped too far in the favour of housebuilders. Too often they take a cavalier attitude towards their customers not just in terms of completion but also in terms of general complaints about post-completion defects.”

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Mr and Mrs Smith have since agreed to buy a home off-plan from Miller Homes and say their experience there has been very positive,

“It has been very professional, organised and the home looks like being ready exactly when they say it will be,” says Mr Smith. “So not all developers are the same. Just be careful who you choose.”

*Retired construction site manager Philip Waller is founder of

brand-newhomes.co.uk and new-home-blog.co.uk, an advice site that campaigns for better quality builds.

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He says: “It is quite common for completion dates to be missed, with housebuilders having the perfect explanation, blaming the weather or delays in connection of utilities.

“But housebuilders over promise and under deliver. It is possible to anticipate bad weather and build in contingencies for other potential historic delays to any predicted completion date given.

“The trouble arises, especially at housebuilders financial year end, when they try to get as many completions as possible regardless of the practicalities and build stage.”

Philip has this advice for anyone buying a new home:

*Do your research; do not believe everything the site sales tell you; never use the housebuilder’s recommended solicitors; get everything in writing; get your new home professionally snagged and inspected before legally completing.

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He adds: “It should be possible for a buyer’s solicitor to add liquidated and ascertained damages in the sale contract as a guard against late completion, although I suspect no housebuilder would accept it. Even so it works well in ‘proper’ construction. Perhaps £100 a day would focus on giving accurate achievable completion dates.”

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