Jet2.com among airlines forced to change policy

Three major airlines who faced legal action over how they support passengers hit by flight disruption have changed their policies, the aviation regulator has said.

Jet2 aircraft

The Civil Aviation Authority (CAA) had alleged that the treatment of passengers by Aer Lingus, Leeds-based Jet2 and Wizz Air was in breach of consumer law.

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It launched enforcement action against the carriers in March, but this has been closed after they made changes to their procedures.

Following a review of airline policies, the CAA claimed Jet2 and Wizz Air did not consistently pay compensation for disruption caused by technical faults, despite a Court of Appeal ruling that airlines must do so in these circumstances.

The carriers were also alleged to have imposed a two-year time limit for passengers to take compensation claims to court, despite the Court of Appeal ruling they should have up to six years.