Nestlé investment in city creates 73 jobs

The 73 new posts are on the cards as Nespresso, the premium coffee business, establishes a customer relationship centre at the company's York site.

As well as housing one of the world's biggest confectionery factories, Nestl York now incorporates logistics and distribution facilities serving the company's UK food and beverages businesses, as well as being home to a global research and development centre.

More than 1,700 Nestl employees are based in the city, more than half of whom are not in manufacturing roles, according to Paul Grimwood, chief executive, Nestl UK and Ireland.

He said: "Over the last decade we have invested 150m in York, transforming the site into a multi-purpose business centre which is now fit for the future.

"The announcement of the new Nespresso Customer Relationship Centre shows that York is a hub for Nestl, both in the UK and globally."

Nestl UK is investing 500,000 in establishing the Nespresso Centre, which will handle all calls and email contacts with Nespresso Club Members in the UK and Ireland.

A team of 48 coffee specialists will start taking calls from October with plans to grow headcount to 73 by 2012. Brema Drohan, managing director of Nespresso UK and Ireland, said that last year the business grew 35.5 per cent in the UK and Ireland.

He added: "This move marks Nespresso's commitment to providing further impetus to business growth and strengthens our best-practice customer service.

"It makes more sense than ever to establish a service operation in the UK, further guaranteeing the delivery of the unique Nespresso experience to local customers time and time again."