Once troubled
hospital ‘now
changed place’

Lyn Hill-Tout, of Mid Staffordshire NHS Foundation Trust, which runs Stafford Hospital, said “we still get things wrong” but added that the culture and quality of care had improved since 2008.

She said there were now many more qualified nurses and more senior staff on wards. Since a series of changes had been implemented, mortality rates were now “in the top 20” of the best such rates nationally.

“Although difficult for us, the staff and most importantly the families, it’s really important we’ve created a culture of openness where staff feel able to come forward and report incidents and we deal with them,” she added.