BT's Doncaster Contact Centre refurbishment to accomodate over 1,000 staff

Telecommunications giant BT has announced that its Doncaster Contact Centre, which is currently undergoing a multi-million pound refurbishment, will complete early next year.
BT's Doncaster Contact Centre.BT's Doncaster Contact Centre.
BT's Doncaster Contact Centre.

The centre on Wilmington Drive has undergone a revamp to modernise it and create a workplace for more than 1,000 staff – nearly double the number of employees based there currently.

The first phase of works, which started at the end of last year, is now complete.

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The modern office environment will feature full height windows, café and restaurant facilities and flexible workspaces.

It will also include relaxation and refuel areas and a games area with table tennis, pool and games consoles.

The refurbishment is taking place in two stages, allowing contact centre workers to continue operating in another section of the building whilst work takes place.

When the refurbishment is complete, the building will be one of the first of BT’s future-fit offices in the UK to open as part of its ‘Better Workplace Programme’.

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Nick Lane, managing director for consumer customer services at BT, said: “Throughout the refurbishment, some of our colleagues have chosen to remain on site while others have worked from home.

“Everyone has done a fantastic job ensuring our customers have been able to stay connected with family and friends during the Covid-19 pandemic. We are fully committed to Doncaster and the wider Yorkshire region and we cannot wait for our colleagues based there to be among the first in the UK to benefit from one of our new future-fit workplaces.”

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