Morrisons: UK supermarket confirms major Amazon shopping returns kiosk change to 350 stores across the country
The new in-store rollout will make everyday errands quicker and more convenient 🛒
- Morrisons is rolling out Amazon return kiosks to 350 stores across the UK
- Shoppers can return eligible Amazon parcels while doing their weekly food shop
- The fully automated kiosks use QR codes, with no need to queue or speak to staff
- Kiosks will be placed near Amazon Lockers or customer service desks in-store
- A full nationwide rollout is expected to be completed by early 2026
Shoppers heading out for their weekly food shop could soon tick another task off their to-do list, as one of the UK’s biggest food retailers rolls out a major new service to hundreds of stores across the country.
Supermarket giant Morrisons has confirmed it is installing Amazon return kiosks in 350 of its existing locations, allowing customers to send back online purchases while picking up their groceries.
The move is designed to make returns quicker and more convenient at a time when home deliveries and online shopping are firmly embedded in everyday life.
Under the expanded partnership with Amazon, the fully automated kiosks will give shoppers a simple, self-service way to return eligible Amazon parcels in minutes.
Customers just need to start the return through their Amazon account, follow the prompts, and generate a QR code. That code can then be scanned at the in-store kiosk, where the item is dropped off with no need to queue or speak to staff.
The kiosks will be positioned either next to existing Amazon Lockers or close to customer service desks, making them easy to find.
Morrisons stores that offer the service will automatically appear as a return option when customers begin the Amazon returns process online.
For many shoppers, the change could remove the hassle of travelling to separate drop-off points or rearranging home collections. Instead, returning a parcel can be combined with a routine supermarket visit, saving both time and effort.
Morrisons says the rollout is part of a wider push to make its stores more useful destinations for customers, beyond just grocery shopping.
Further installations are planned over the coming months, with a full nationwide rollout expected to be completed by early 2026.
John Parry, Morrisons’ head of services, said parcel deliveries are now “a part of everyday life for most people in the UK”, making easy returns increasingly important.
He explained that the new kiosks are designed to let customers return parcels “during their weekly shop”.