Deliveroo posts first full-year profit despite 'uncertain' consumer environment

Revenue and orders were both up 2%, while chief executive Will Shu pointed to the app’s attempts to continue branching out from takeaway food to groceries, as well as increasing customer satisfaction scores.

Grocery orders made up for more than a sixth of the company’s gross transaction value, meaning the total cost of people’s baskets plus delivery fees.

In 2024 the firm added the likes of Ann Summers, B&Q, The Perfume Shop and Not On The High Street to its shopping ranges as it continued to expand its offering beyond food.

Meanwhile, Deliveroo said it had seen an improvement in the frequency of orders and the retention of customers despite continued uncertainty among consumers in the UK.

Mr Shu said the company was “relentlessly focused” on improving the experience for customers, partly by growing its loyalty programme.